Last updated October 5, 2026 (version 2026-10-05)
These Buyer Terms ("Terms") govern purchases made through WildCard. By checking the box at checkout and completing your order, you agree to these Terms for that order.
When you buy something on WildCard, you're buying it from the individual seller who listed it, not from WildCard directly. WildCard processes payment, quotes and purchases the shipping label, and holds payment until the item ships, but is not the seller of the item itself.
Sellers are required to describe their item accurately, including its brand, size, any measurements they provide, condition, any wear or damage, and the pieces included. The item you receive must materially match that listing. Small differences in how photos and the real item look (lighting, minor color variation) are not a mismatch.
WildCard shows each item's size using the seller's brand size label and, where available, WildCard's size scale and the seller's measurements. WildCard's size scale, size estimates, and brand fit notes are guides to help you compare. They are not a guarantee that an item will fit your dancer.
You are responsible for deciding whether the size, measurements, and brand sizing shown on a listing are right for your dancer. WildCard does not accept returns or issue refunds because an item doesn't fit, because a size was chosen in error, or because of personal preference.
You can report a problem if, after you receive your order:
These are not covered:
How to report. Use "Report a problem" on your order within 5 calendar days after the carrier confirms delivery. Include photos for a wrong item, a condition difference, damage, or missing pieces. For inaccurate measurements or listing details, explain what was inaccurate and how you checked. A report that a package did not arrive follows the timing shown on your order page.
Review. WildCard will notify the seller, who may respond once with a written explanation and optional photos, normally within 48 hours. WildCard may ask either side for more information and decides in good faith after reviewing the listing as it appeared when you bought it, your report, any seller response, and shipping records. A seller who doesn't respond is not automatically found at fault.
Outcomes. WildCard may (a) refund your order in full without a return, (b) refund your order in full on the condition that you return the item, (c) refund part of your order and let you keep the item, or (d) decline the report. Approved refunds go to your original payment method, and any WildCard credit you applied is returned to your balance. A refund will not exceed the amount you paid for the order.
Returns. If WildCard requires the item to be returned, you will not pay return postage. WildCard will provide or arrange a prepaid return label and coordinate the return with you by email. For a full refund that requires a return, WildCard issues your refund once the carrier accepts the prepaid return shipment (its first carrier scan), so you don't have to wait for the seller to confirm that the item arrived. In exceptional situations outside this policy, WildCard may decide the refund timing and who bears return shipping.
Reports made after the deadline can be sent to Contact WildCard. WildCard may consider a late report but is not required to.
Sellers are required to ship within the window shown at checkout (currently 7 days). If that doesn't happen, your order is automatically refunded in full — no action needed on your part.
You can pay with a card, WildCard credit you've earned from your own sales, or both together, up to your available balance. WildCard credit is not a cash equivalent, cannot be withdrawn or exchanged for cash, never expires, and can only be applied toward a WildCard purchase.
If an item you ordered sells out before your order is confirmed (a rare timing conflict), that order is refunded — any card charge is refunded to your card and any WildCard credit applied is returned to your balance.
Because every item is a unique, individually-owned piece sold by its seller, WildCard purchases are final once the item ships as described, except for the shipping guarantee in section 5, the order problems covered in section 4, and the sold-out refunds in section 6. WildCard is not a general returns marketplace and does not guarantee fit.
If you dispute a charge with your card issuer, WildCard may share order, shipping, and report information with the issuer, and may pause or decline a separate refund for the same payment while the dispute is open, so the same money is not refunded twice.
To the fullest extent permitted by law, WildCard's liability to you arising out of an order is limited to the amount you paid for that order. WildCard is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
WildCard may update these Terms from time to time. The version in effect at the time you check out is the version that applies to that order.
Questions about an order? Use Contact WildCard.